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Operational Improvement Specialist - Financial Services


Company Profile

International client

Role requirements

The role of the Ops Improvement Champion is critical to measure, understand, and report Operations performance, and to identify and drive improvement opportunities jointly with the various country teams.

The team is international, fast-paced, truly passionate about transformation and they love what we do. They are looking for people to join who can make change happen: with strong strategic and conceptual thinking and exceptional analytical skills, outstanding leadership and stakeholder management skills (to engage and influence at all levels), and an ability to deliver high quality outcomes under pressure. In addition they need people who are highly motivated, with a great sense of humour, and who are able to work in highly complex and international environments. Smart casual dress code.

Skills required

We are looking for people who understand Operations and have delivered significant improvement in a complex international environment:

  • Understanding of operations processes and analytics: identifying/implementing Key Performance Indicators and balanced scorecards to improve performance
  • Minimum of 5 years track record in business/operational improvement, within the Financial Services sector (essential)
  • Understanding of Lean/Process Improvement - process design & process improvement
  • Knowledge of operational cost reduction - application of tools and techniques for consistent/emotion-free analysis of cost reduction targets e.g. zero based budgeting
  • Proven ability to manage stakeholder relationships in complex, international matrix organization. Virtual team management experience with the ability to manage and motive virtual or matrix project teams
  • Strong customer focus and knowledge of business functions and their associated roles/responsibilities, including how functions interface as part of overall organisation
  • Previous experience of working in a consulting environment is a plus
  • MBA or equivalent is a plus
  • Excellent written & spoken English essential. Multiple languages preferred.

Above all:

The successful candidate will have very strong analytical skills and project mgt experience. Plus a very good conceptual thinker.

Salary details

Rate: Market rate

Duration: Long term project

Location: Amsterdam




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